HANDS-ON BPO SPECIALISTS THAT OPERATE AS AN EXTENSION OF YOUR TEAM.
At the end of the day, you simply can’t be everything to everyone. We perform the business processes that don’t make sense for you to handle internally.
We thrive on high-risk campaigns that feature multiple moving parts, requiring an intimate understanding of the systems and processes that make your business tick.
Business Process Outsourcing
Contact Centre Consulting
WE’RE NOT THOSE CALL CENTRE AGENTS YOU DREAD SPEAKING TO.
There’s nothing more frustrating than phoning a call centre only to be put on hold for 15 minutes. And then eventually speaking to someone who can’t solve your problem.
That’s not how we do things. We know that the experience you provide your customers is as important as your products or services.
We guarantee calls answered in 10 rings or less. Experts at putting out fires and preventing crises, our benchmark of success is making our clients look good.
WE’RE AMBASSADORS FOR YOUR BUSINESS
We take the time to immerse ourselves in your brand and its nuances, to the point that you forget our agents aren’t really your employees.
We’re here to talk to your customers, actively solve their problems and ensure your brand is represented in the best possible light.
WHAT’S IN IT FOR YOU
Turn Detractors into Promoters
Save Significant Time and Money
Guaranteed Business Continuity
Keep your Existing Clients Happy
Top-Tier Staff without HR Headaches
Crisis-Preventing Data + BI
OUTSOURCING IS ONE OF THE MOST INTIMATE BUSINESS RELATIONSHIPS YOU CAN HAVE.
When you hand over customer engagement to an outsourced company, it can leave you feeling exposed. How can you trust that they’ll get it? That they’ll treat your customers with your level of respect and care?
Choosing your outsourcing provider requires extraordinary trust, thought and transparency. You need a partner who’ll invest the time to really understand your business and train individuals of the highest calibre.
WHAT THEY HAVE TO SAY
Group Head – Tiger Brands Consumer Services
Our Consumer Care Department manages in excess of 35 000 consumer complaints, enquiries and suggestions per year. Almost 2 years ago, we transitioned to an outsourced contact center model and appointed BPO Services to fulfill the function. The transition has been invaluable! The BPO Services staff is hands-on and knowledgeable. Our consumer ease of access has increased due to the additional operating hours and the overall effect of having subject matter experts managing our contact center. I don’t think of BPO Services as an outsourced function, but as an extension of my team. Their agility and internal capabilities, coupled with their almost insatiable desire to place the customer first, is what makes our relationship thrive.
Marketing Manager of Sasko Grain
In our relentless pursuit of producing and distributing healthy, nutritious, and premium-quality products, we uphold the most rigorous food safety and product performance standards. Ensuring consumer satisfaction is our top priority and the BPO Services team has played an indispensable role. They have consistently proven their worth by efficiently managing incidents where consumers express dissatisfaction with our products, responding promptly and professionally. Their unwavering commitment to maintaining impeccable customer service standards has been pivotal in our business's ongoing success. We don't merely see them as service providers; they are esteemed members of the Sasko Grain team, contributing significantly to our reputation for quality and excellence. Their dedication is truly beyond reproach, and we value their partnership immensely.
Operations Manager at Major Travel
The BPO Services team has made our UK team’s life so much easier. We have more hands on deck so we can process more calls and therefore generate more sales. The long-standing team at BPO services is what makes them stand out; these are people who have been there since the start of the business. They are incredibly quick learners, they care deeply, and the leadership team checks in on us regularly, making an effort to build personal relationships. When we first starting looking for a partner, we considered other larger BPO companies but BPO Services offering and team are so much more personalised and able to deal with complex projects. We feel really well looked after.
Marketing Services Director at PEPSICO
For 15 years, BPO Services has been the appointed consumer care contact center across legacy Pioneer Foods and legacy Simba Snacks, working across our portfolio of approximately 40 brands. The team is hard working and flexible - a consumer-centric group of people who engage superbly and professionally with our consumers. Our business has evolved many times over the years, and the BPO Services team has skillfully accommodated changes to our processes, procedures and protocols. They have also provided additionally value through strategic insight and guidance, which has improved our customer service and secured significant cost-savings. Their data recording and reporting has delighted our internal stakeholders and demonstrates the positive impact they have on our business.
YOUR CUSTOMERS WON’T KNOW THE DIFFERENCE
Your customers should always feel like they’re talking to an experienced employee of your business.
As an extension of your brand, we ensure that our employees speak, engage and carry themselves the way you do. This forges close, easy relationships, and inspires the dedication and reliability that we’ve become world-renowned for.
We’re incredibly proud to have the lowest staff turnover in the industry. We train our staff rigorously across multiple business functions, systems and brands.
Training new employees takes time and money that many businesses can’t afford. Our employees have years of product and operational knowledge. Multiskilled, they can jump on any call and solve any problem. That kind of agility and capability is priceless.
Rudi du Toit
Ops Manager - InDesk
Key Accounts Manager